The Dispatcher: Issue 3

The Dispatcher: Issue 3

 2018 Holiday Logistics Guide 

The nightmare of 2013, and the roughly two million packages that were delivered late, still looms large in the minds of retailers, carriers, and customers. So let’s check in to see how some of the largest logistics providers and retailers are preparing for this. Learn more.

Three Future Delivery Trends We are Likely to See in E-commerce

 Of course, many brands are already offering next day delivery, but same day delivery is likely to become very much the norm in the years to come. Research shows that consumers are willing to pay more if it means getting faster delivery. Learn more.

The Scooter Stampede of 2018 is Great News for Urban Transportation

The beauty of the e-scooters that companies like Skip, Bird, and Lime can whisk you across towns and parks for a couple dollars. Pick one up where you find it and drop it off where you like, as long as it’s not obstructing traffic. Learn more.

This Self-Driving Car Uses a Fold-Out Robot Arm to Deliver Parcels

Based on a video of Lotte in action, the delivery vehicle can not only drive itself to a secure locker, but even place a package inside with a fold-out robotic arm — eliminating the need for any human intervention. Learn more.

How to Make Most of Crowdsourcing in Last-Mile Delivery

As the holiday season gets underway, we’re seeing more and more delivery vehicles on the road. But not all of them are immediately recognizable. That’s because many shippers are turning to crowdsourced logistics to tackle last-mile delivery. As the trend gains speed, consider these strategies to make the most out of crowdsourcing. Learn more.

GetSwift Tip: The Customer Feedback Link automatically checks the pulse of your business

  • Utilize the White Labeled Customer Feedback link to get ratings and comments in real time.
  • Customers can use the 5-Star rating scale as well as leave feedback.
  • Proactively reach out to unsatisfied customers before they reach out to you or post about it online!
  • Learn more

The Dispatcher: Issue 2

Mercedes’ AI research could mean faster package delivery

Using a combination of computer vision and AI, Mercedes believes it can help reduce the time needed to load packages onto vehicles and make sure these boxes are in the optimal spot for an AI-created delivery route. More importantly to delivery companies, the system is cost effective. Learn more.

To reduce traffic, pollution, delivery services hop on the bike

“UPS is very focused on urban logistics, and our ‘cycle logistics’ solutions, which the cargo e-bike is part of, are all designed to address congestion and pollution,” UPS spokesperson Glenn Zaccara said in an email. Learn more.

How smart logistics can help a retailer win the same-day delivery game

Retailers can remain competitive if they can determine how to offer same-day shipping at low prices. Same-day delivery is no longer just a plus but an expectation. Learn more.

The last mile: Logistics’ final frontier meets gig culture
The so-called “last mile” conundrum has stumped otherwise perfectly tuned systems, confronting them with routes and infrastructure that simply aren’t designed to handle the demands of frequent shipments. Learn more.

The cost of a failed delivery continues to rise, survey shows

“Today, simply tracking a package isn’t enough. Retailers and brands that want to thrive need to invest in people, processes and tools that positively impact last mile delivery and customer loyalty.” Learn more.

GetSwift Tip: Use Automated Alerts to prevent failed delivery

  • Maintain, retain and build customer loyalty through proactive outreach

  • Let your customers know when to expect their delivery with a customized SMS or Email

  • Send a Tracking Link and customers can follow their delivery on our White-Labeled Map…they will even see a live ETA!

  • Solicit feedback with an automatic survey to identify strengths and weaknesses of your business

  • Learn more.

GetSwift Passes 10 Million Transactions with 750,000+ in November

GetSwift Limited (ASX: GSW) (‘GetSwift’ or the ‘Company’), announced that during the month of November its cloud-based SaaS delivery management system achieved its 10 millionth cumulative transaction since the company listed on the ASX.

In addition, the firm announced that it achieved its third performance milestone, as set out in its prospectus, having conducted over 750,000 transactions during the month of November. The achievement of this record figure shows the acceleration of the Company’s sales and onboarding efforts.

CEO Bane Hunter commented, “We are pleased with the growth of transactions by an increasing diversity of businesses in more locations around the globe. Every hour of every day, businesses count on GetSwift to deliver faster, cheaper and with more transparency for their customers and their team.”

About GetSwift Limited

Technology to Optimise Global Delivery Logistics

GetSwift is a worldwide leader in delivery management automation. From enterprise to hyper-local, businesses across dozens of industries around the globe depend on our SaaS platform to bring visibility, accountability, efficiency and savings to their supply chain and “Last Mile” operations.

GetSwift Announces Technology Expansion Plan

GetSwift Limited (ASX: GSW) (“GetSwift” or “the Company”) announced today plans to expand its technology team with the opening of a new software development center in Denver, Colorado, creating jobs in fields including machine learning, artificial intelligence, product, design, and testing.

“GetSwift is excited to create new jobs in Denver, Colorado,” said Dennis Noto, GetSwift’s Chief Technology Officer. “Today’s announcement marks an acceleration of the build-out of GetSwift’s global technology infrastructure and human capital. Given market demand, customer pipeline, and our product roadmap we look forward to expanding our technology team in the United States. Thank you to our partners in the city for welcoming us.”

As part of the technology expansion, the Company has hired a Vice President of Architecture, App, and Data and a Vice President of Architecture Infrastructure and Artificial Intelligence. As part of the technology expansion the product function will now report to the CTO. With this reorganization Hal Danziger has left the Company to pursue other opportunities.

About GetSwift Limited

Technology to Optimise Global Delivery Logistics

GetSwift is a worldwide leader in delivery management automation. From enterprise to hyper-local, businesses across dozens of industries around the globe depend on our SaaS platform to bring visibility, accountability, efficiency and savings to their supply chain and “Last Mile” operations. GetSwift is headquartered in New York City and is listed on the Australian Securities Exchange (ASX:GSW).

GetSwift Appoints Belinda Gibson to Board

GetSwift Limited (ASX:GSW) (“GetSwift” or “the Company”) today announced the appointment of Belinda Gibson to the GetSwift Board of Directors. Ms. Gibson brings over 30 years of governance, directorship, and corporate advisory experience to GetSwift. Ms. Gibson has extensive securities markets experience including a former role as Deputy Chairman of the Australian Securities & Investments Commission (“ASIC”) responsible for capital markets and listed company oversight.

GetSwift Chairman Michael Fricklas said, “Today’s announcement demonstrates GetSwift’s ongoing commitment to a strong and independent Board of Directors. Adding Belinda confirms our commitment to best-in-class governance practices with a majority of independent directors. She has an outstanding reputation that is well-earned and I have enjoyed getting to know Belinda over the past few months. We will be a stronger board by adding her wisdom, experience, talent and spirit.”

Chief Executive Officer and Executive Director Bane Hunter said, “Belinda has an exemplary track record as a director, legal advisor, and leading figure on corporate governance. Her extensive experience working with public companies will provide tremendous value to the Company and its shareholders.”

Ms. Gibson said, “I am delighted to join GetSwift’s Board during such an exciting period of growth for the Company. I have spent considerable time meeting with the Company’s directors, management and employees and examining diligence materials. I am very comfortable with the Company’s strong commercial and financial position. After reviewing the position over the last couple of months I have a high degree of confidence in Bane, Joel, and the rest of the GetSwift management team, as well as Chairman Michael Fricklas and fellow director David Ryan. I believe the Company has excellent potential for long-term shareholder value creation.”

Ms. Gibson’s distinguished career spans private and public service. She is a company director and corporate adviser with extensive experience of the securities and financial markets and particularly regulatory strategy, corporate transactions and governance arrangements. She was a corporate law partner at the leading Australian law firm Mallesons Stephen Jaques for 20 years before becoming a Commissioner and then Deputy Chair of ASIC from 2007 to 2013. She is presently a director of Brisbane Airport Corporation, Ausgrid, Citigroup Pty Ltd (Citi’s Australian retail bank arm) and Thorn Group.

In the past she has served as a director of Airservices Australia and The Sir Robert Menzies Memorial Foundation. She is presently a Trustee of The Australian Museum and the Lizard Island Reef Research Foundation. She is a Member of the Chief Executive Women and chaired the CEW Scholarship Committee. She is a Fellow of the Australian Institute of Company Directors and a Fellow of the Governance Institute of Australia. Ms. Gibson has a Bachelor of Economics and Laws from The University of Sydney and a Master of Laws from The University of Cambridge.

GetSwift Appoints Dennis Noto as Chief Technology Officer

  • Brings Three Decades of Engineering and Leadership Experience

  • Distinguished Architect of AI and Cognitive Solutions for Enterprise

GetSwift Limited (ASX: GSW) (“GetSwift” or “the Company”), a leading provider of SaaS logistics technology, today announced it has appointed Dennis Noto as Chief Technology Officer, effective immediately. Noto brings over 30 years of technology leadership experience to GetSwift, most recently as Executive Architect and CTO for IBM’s Watson Cognitive Enterprise Solutions. He will report directly to Bane Hunter, GetSwift’s Chief Executive Officer.

As CTO, Noto will be responsible for executing our technology strategy, scaling our technology infrastructure, deepening our artificial intelligence and machine learning expertise, actualizing new IP products and driving execution on our product roadmap to be the global leader in last mile software.

Hunter said, “In our extensive search for a CTO, Dennis emerged as the natural choice given his long track record of building and scaling complex platforms, his deep knowledge of enterprise systems and customers, strong background in artificial intelligence, and his sound understanding of consumer-facing software. I’m delighted to officially welcome Dennis to our team and look forward to his contributions to GetSwift’s leading last mile SaaS platform.”

“GetSwift has a strong reputation as a best-in-class and innovative leader in the SaaS last-mile marketplace,” Noto stated. “In addition to addressing some of the most demanding challenges within the last mile, GetSwift is creating global products to enable enterprises of all sizes to optimize their delivery operations. I’m thrilled to join this talented and fast-growing team and bring my knowledge and relationships to bear on such exciting projects,” he added.

Noto’s distinguished and diverse experience spans several innovative firms. Most recently, he was the Executive Architect and CTO for IBM’s Watson Cognitive Enterprise Solutions, where he helped Fortune 500 leaders build cognitive AI solutions with natural language processing, machine learning and content analytics to redefine the customer experience. His teams designed and built critical systems to harness IBM’s Watson Cognitive Enterprise Solutions used by large, multi-billion-dollar clients across many industries.

Noto’s career in technology has also included CIO positions at Trust Company of America and Scottrade, and various technology strategy roles at ADP. In 2012 he was honored with the 25th Annual CIO 100 Award for mobile customer branded hybrid architecture, when Trust Company of America launched branded desktop and mobile apps allowing investors, representatives, and advisors to access account information anytime, anywhere, on any browser or mobile device. Noto has led agile teams spanning both business and technical responsibilities for enterprise product strategy, project management, UX/UI design, software development, infrastructure architecture, IT governance, information security management, and datacenter/cloud management.

As part of the Company’s broader strategic execution capabilities, two newly-hired Vice Presidents of AI Architecture and Infrastructure and of Software Architecture will both be reporting to Noto.

About GetSwift Limited

Technology to Optimise Global Delivery Logistics

GetSwift is a worldwide leader in delivery management automation. From enterprise to hyper-local, businesses across dozens of industries around the globe depend on our SaaS platform to bring visibility, accountability, efficiency and savings to their supply chain and “Last Mile” operations. GetSwift is headquartered in New York City and is listed on the Australian Securities Exchange (ASX:GSW). For further background, please visit