Why Delivery Management Software is Good for Business

by | Jun 3, 2015 | Uncategorized

Delivery Management software is a system that automatically manages the scheduling of deliveries for your business. It integrates with the multi transport and multi driver scheduling and is capable enough to schedule depending on customer end points and pre-defined delivery windows.

Delivery Scheduling Software permits its users to schedule full or part orders and also enables you to set the order of delivery.

We know that small and medium size businesses face the urgency to deliver on consumer increasing expectations. Scrutinising the data across the hundreds of thousands of deliveries is a very hectic and manual process, but by streamlining these processes you can convert your efforts into cost savings, productivity and profit. In a world now where Smart phones rule, responsive mobile courier apps and dispatching software are paramount to a 21st century delivery operation. 

Here are some of the key reasons why many businesses are using delivery management software for managing their operations:

For living up to Customer Expectations

With the increase in customer expectation of real-time delivery update transparency, now requires every business who move items or people from A to B to meet this demand. Delivery management software is becoming a vital tool in the delivery stack and for an affordable price is helping hundreds of businesses; from start-ups to big companies meet that consumer expectations all while by decreasing operational costs through an automated and streamlined delivery software system.

Efficient Communication

In a normal manual case, the time required by an employee to take an individual order, document it, pass it on to the driver, communicate back to the customer and follow up on an order comes to an average of 5-7 lag time per order. And with every entity in the chain, there is a greater risk of miscommunication.  The delivery management software helps to reduce the time for handling an order and it also lowers the risk of miscommunication thereby ensuring a better customer experience. With this software your drivers can know what they are delivering and where they are delivering in an instant and contact the appropriate channels by pushing 1 contact button (and not 9 cell phone key pad numbers) if they require assistance.

Increase Productivity

Another disadvantage with current manual processes that many delivery businesses face is that it leaves room for a self reporting error. It doesn’t matter if you pay your drivers per hour, reimburse them for mileage while they’re on the job, or have some other arrangement, you will have to have knowledge of their driving costs and this takes time to report without the correct system in place. In the case of most of the small businesses, the drivers are asked to do a self report by writing down their mileage at the beginning and end of a shift. This might leave you to deal with extravagant spending and misinformed data for forecasting and budgeting. The tracking in your driver application on their smart phone can gather data that can keep you updated on the timely insights about individual and team performance, and lets you to compensate your drivers more precisely and with absolute ease 

Let’s face it, traditional delivery management will cost you more, and contribute to huge losses in operational productivity. but, with delivery management software like GetSwift, you can gain effective and efficient management control over your delivery fleet, save thousands in overheads and all while making the customer experience amazing in comparison to what your competitors are offering.

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These two Melbourne start-ups have teamed up to deliver your groceries within the hour

by | Apr 15, 2015 | Uncategorized

From Anthill Online — Gerald Ainomugisha

On-demand delivery service Swift has announced a new partnership with online grocer Grocery Butler.

The two Melbourne based start-ups have teamed up in an effort to improve the convenience of grocery shopping, allowing customers to order groceries online and have them delivered within the hour.

Grocery Butler Managing Director, Michael Parthenides, said both companies are excited to deliver value to the consumer in comparison to current grocery delivery options in Australia.

“We are all about speed and convenience,” he stated. “The alliance with Swift will enable us to expand into new territories, and that means more people can experience the benefits of our 60 minute grocery delivery service.”

The service is currently available in Melbourne, Sydney and Brisbane with national operation set to follow in the near future.

How exactly did this partnership come to be?

Swift founder and CEO Joel Macdonald revealed to Anthill that they were actually introduced via a mutual contact. Grocery Butler had just launched and Swift was looking to test out grocery delivery to create a grocery on-demand data play/case study for larger retailers.

“It made more sense to partner with Grocery Butler so that we could maintain our urban logistics focus whilst Grocery Butler focused on products, pricing, marketing and grocery retail partnerships,” he told us.

Joel further revealed that they meet every week to continue to improve the system and the service to their customers – from better delivery estimate improvements to faster in-store shopping to last mile fulfilment routing, he says data is collected and everything is constantly being refined.

What does this partnership mean for e-commerce in Australia as a whole?

Joel said the newfound partnership is a good way to create much needed competition in a sector dominated by retail giants. “We offer an innovative and convenient service that ultimately brings work back into the local community.”

“We believe pureplay e-commerce is dying. Everyone wants online orders delivered faster and at a cheaper rate. This has been the trend for years and will remain the trend,” he said.

“The future of e-commerce will see bricks and mortar stores become the dispatch warehouses. This partnership highlights that fast response to demand at an affordable price, which can only be achieved with retail store warehouse dispatching.”

Joel explained that in the last five years traditional retailers have begun to increase their digital footprints and discovered that their bricks and mortar stores can also be utilised as incredibly flexible and robust dispatch warehouses and in doing so have increased their shareholder value higher compared to their pure-play ecommerce competitors.

“The emergence of click-and-collect software is allowing retailers to bridge the online/offline convenience gap and distribution to the customer is becoming faster from a network of the local ‘dispatch’ stores,” he remarked.

“Combine these dispatch points with a flexible and responsive local delivery fleet and the future of ecommerce logistics is beginning to emerge!”