Onboarding Support Specialist

New York, New York

Job Description

• They call you The Specialist.  

• You love being an expert resource and talking to clients. You know the nuances and the needs.

• You are a leader. And a team player.

• You’re flexible. You do (metaphorical) Yoga and Pilates and Barre and agile is more than a methodology. You want to understand our product and our clients so you can help our clients understand our product!

• You love a good bridge and are a strong structural component who will connects product, project, tech and enterprise clients. Are you a magician who can listen, decipher and communicate, whilst pulling a dove out of your pocket?

• Excel is more than a T-shirt size to you and you can analyze data and maintain reports whilst chewing on a Pie or Bar chart. Maybe you also know how to chow down on Power Bi.

Responsibilities

Ideal candidates build deep professional relationships with Customers, becoming a natural extension of their IT and Commercial organization, providing essential leadership and guidance on critical implementation decisions: strategy, organization, architecture, solution assessment and evaluation, implementation, and transition. Extensive knowledge of SaaS business applications, API integrations, back end systems, POS and virtualization technologies are essential.

Qualifications, Strengths and Skills

• You’ve got chops, you have experience working with clients and the inhouse teams, and don’t shirk responsibilities.

• You “know people” and have a good EQ intelligence.

• You can do “crazy”, working in the fast-paced demanding environment of a company in an accelerated growth phase.

• You are a winner and exceed expectations.

• You hold a Bachelors Degree in Tech, Communications, Business or some other cool qualification.

• Epitomize “Teamwork makes the Dream Work”

• Strong desire to project-manage client relationships post-sale.

• Communicate in, communicate out.

• Occasional weekends required.

Compensation

Please include any salary requirements with your application.

Ready to talk?

GetSwift Logistics is an Equal Opportunity Employer

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